We may collect:
Names, email addresses, telephone numbers, and residential or billing addresses;
Consultation details, preferred itineraries, airports, schedules, passenger numbers, and service requests;
Passenger names, dates of birth, nationalities, government-issued identification details, passport information, visas, permits, and travel eligibility documents;
Baggage information, mobility requirements, dietary requests, and other details necessary to plan the charter;
Office payment records, invoices, quotations, booking confirmations, and transaction references;
Bank account information provided solely to administer an eligible refund;
Communications, complaints, cancellation requests, and customer-service records; and
Website usage information, such as device type, browser, pages viewed, timestamps, and general connection data.
We collect data directly through website forms, emails, telephone conversations, office consultations, booking documents, and refund communications. Information may also come from the Customer arranging travel for other passengers, airports, aviation personnel, public authorities, or service providers involved in the charter.
Customers providing another person’s data must have an appropriate basis for doing so and should inform that person about this Policy.
We use personal data to:
Respond to inquiries and maintain the 48-hour consultation hold;
Prepare tailored charter plans, quotations, and booking records;
Verify passenger details and coordinate identification, immigration, security, and airport requirements;
Arrange aircraft, crew, routes, schedules, baggage, and requested services;
Collect office payments, issue records, process cancellations, and administer bank-transfer refunds;
Communicate operational changes, boarding instructions, and service notices;
Look into complaints, prevent misuse, and protect passengers, personnel, and property; and
Meet accounting, regulatory, aviation, legal, and record-keeping obligations.
We disclose only information reasonably needed for the relevant purpose. Recipients may include aircraft personnel, airports, ground handlers, immigration or customs authorities, security providers, banks, professional advisers, technology vendors, insurers, regulators, and law-enforcement bodies.
A charter may require information to be transferred outside Singapore, including to overseas airports, authorities, operators, and service providers. Where the Personal Data Protection Act 2012 applies, Skyvionelle will take appropriate steps to ensure transferred data receives protection comparable to that required in Singapore.
We retain personal data only while it serves a business or legal purpose. Retention periods vary according to booking status, aviation requirements, accounting obligations, dispute periods, and regulatory directions. When information is no longer required, we will delete, anonymize, or otherwise dispose of it.
We use reasonable administrative, physical, and technological safeguards against unwanted access, collection, use, disclosure, alteration, loss, or disposal. However, no storage or transmission method can remove every security risk.
Subject to lawful exceptions, individuals may ask for access to personal data held about them or request correction of inaccurate or incomplete information. A person may also withdraw consent by giving reasonable notice. Withdrawal does not affect earlier lawful processing and may prevent us from providing a consultation, booking, charter, or refund where the information remains necessary.
Requests must be emailed to flights@Skyvionelle.com . We may verify identity before responding and may charge a reasonable fee where permitted. We will explain any applicable fee beforehand.
Customers and passengers should promptly update information that changes. Skyvionelle may seek confirmation where accuracy affects safety, travel eligibility, payment, or refund administration.
If a data breach occurs, we will assess it and notify the Personal Data Protection Commission and affected individuals when required by the Personal Data Protection Act 2012.
This Policy is governed by Singapore’s Personal Data Protection Act 2012, including its data protection and Do Not Call provisions, and related regulations and advisory guidelines. Electronic records may also be managed under the Electronic Transactions Act 2010. Aviation-related disclosures may occur under the Air Navigation Act 1966, the Civil Aviation Authority of Singapore Act 2009, the Carriage by Air Act 1988, and lawful directions issued by competent authorities.
Questions, complaints, access requests, correction requests, or consent withdrawals may be directed to our Data Protection contact at flights@Skyvionelle.com . We will review privacy concerns and respond within a reasonable period.