Start by submitting a consultation request through our website. An accepted request creates a temporary 48-hour consultation hold. Visit our office during this period to discuss your itinerary, passengers, baggage, schedule, and other requirements. A written quote may then be provided based on your proposed journey and arrangements.
No. An online consultation request does not reserve an aircraft or establish a fixed charter price. Once accepted, the request provides a 48-hour period for attending an office consultation. Aircraft arrangements and pricing are discussed during consultation, with a booking established only after full payment and subsequent booking confirmation.
Payment is not collected through our website. Following your office consultation, you may receive a written quote detailing the proposed itinerary, total price, validity period, and applicable conditions. To accept the quote, the full amount must be paid at our office using an available payment method before the quote expires.
Cancellation requests must be emailed from the Customer’s registered email address. Requests received at least 48 hours before scheduled departure are eligible for a full charter refund. For cancellations received within 48 hours of departure, half the charter amount is retained as a cancellation charge and half is refunded.
Passengers must arrive at the designated airport at least one hour before scheduled departure. Each passenger must carry valid government-issued identification alongside any required passport, visa, permit, or other travel document communicated during consultation. Passengers must also follow applicable airport, crew, security, customs, immigration, and safety instructions throughout travel.
Private aviation can be affected by weather, airport closures, air traffic restrictions, aircraft serviceability, crew limits, security directions, or governmental action. We may adjust the aircraft, airport, route, or departure time when reasonably necessary. If we cancel and no accepted reasonable alternative is available, the affected charter amount is refunded.